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Accessibility and SLS

covers what SUNY Library Services is doing to address accessibility both internally and for SUNY

Contacting Vendor About an Accessibility Problem

If the issue is reported by users:

Dear [______],

I am writing to you regarding an accessibility issue that we have found while using your product, [NAME OF PRODUCT/PLATFORM]. We have received reports from users that the product is inaccessible to them because [DESCRIPTION OF ISSUE]. Could you please let me know whether you are already aware of this issue and whether there are any known workarounds available? In addition, can you share your timeline for addressing this issue? Finally, can you please let me know the best contact person at your company regarding future accessibility issues for this product?

Please let me know if you have any questions.

Best,


If the issue is found during testing:

Dear [______],

I am writing to you regarding an accessibility issue that we have found while using your product, [NAME OF PRODUCT/PLATFORM]. As a public institution, SUNY is committed to providing equitable access to individuals with disabilities and, as such, we frequently conduct accessibility tests on products we subscribe to or purchase. In the course of our testing of your product, we have discovered that [DESCRIPTION OF ISSUE]. Could you please let me know whether you are already aware of this issue and whether there are any known workarounds available? In addition, can you share your timeline for addressing this issue? Finally, can you please let me know the best contact person at your company regarding future accessibility issues for this product?

Please let me know if you have any questions.

Best,

Contacting Vendor about Non-Compliance and Request for Proof of Accessibility Improvements

Dear [______],

I am writing to you regarding the accessibility issue that we previously communicated with you about on [DATE], [DESCRIPTION OF ISSUE]. In the course of our testing of your product, we have discovered that this issue has not been resolved. As a public institution, SUNY is committed to providing equitable access to individuals with disabilities and, as such, we take accessibility issues into serious consideration when making subscription and renewal decisions. Could you please provide documentation about the steps you have taken to address this issue since our last communication? In addition, can you share your timeline for fully resolving this issue? Finally, can you please let me know the best contact person at your company regarding this issue in the future?

Please let me know if you have any questions.

Best,
 

Please see Managing Compliance Documentation for ideas on documenting interactions and tracking non-compliant products and improvements.