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Repositories Knowledge Base


Thumbnails are generated by a nightly process that runs on both SOAR and SDR. Thumbnails are created from pdf and image files.

While both repositories allow for multiple files to be added to one item record

  • SOAR generates thumbnails for all files added
  • SDR generates a thumbnail for only the first file listed

Note:  Thumbnails are not generated on the SOAR Staging (test) server.